FAQ

Frequently Asked Questions

🚚 Do you offer free shipping?

Yes. We offer free standard shipping Australia-wide on all orders.

📦 How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times:

  • Metro areas: 2–7 business days

  • Regional areas: 5–10 business days

Please note that delivery times may vary during peak periods.

🇦🇺 Where are you based?

Urban Armoury Australia is an Australian-owned business. We proudly serve customers across Australia through our online store.

💳 What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

🔄 What is your return policy?

If you change your mind, you may return eligible items within 14 days of receiving your order, provided they are unused and in their original packaging.

Please refer to our Returns Policy for full details.

❌ Can I cancel or change my order?

If your order hasn't been processed for dispatch, we'll do our best to help. Contact us as soon as possible at admin@urbanarmoury.com.au.

📍 How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with your tracking information.

🎁 Do you restock sold-out items?

Popular items may be restocked depending on supplier availability. Sign up for back-in-stock notifications or follow us on social media for updates on new drops.

🔐 Is my payment information secure?

Absolutely. All payments are processed through secure, encrypted payment gateways to help protect your information.

📞 How do I contact Urban Armoury?

If you have any questions, we're here to help.

Email: admin@urbanarmoury.com.au
Contact Form: Available on our website

We aim to respond to enquiries within 1–2 business days.

🛠️ Are your products covered by a warranty?

Warranty coverage varies by product and manufacturer. If you experience any issues, please contact our team and we'll assist you with the next steps.

⭐ Why shop with Urban Armoury?

Because we believe everyday gear should be:

  • Functional

  • High quality

  • Stylish

  • Worth owning

We carefully curate products that fit modern lifestyles and stand out from the ordinary.

  • 🇦🇺 Australian Owned

  • 🚚 Free Shipping Australia-Wide

  • 🔒 Secure Checkout

  • 💬 Local Customer Support