📦 Free Shipping within Australia on all orders included at no extra cost.
At Urban Armoury Australia, we aim to make your shopping experience as smooth and straightforward as possible. Please read the information below regarding our shipping and returns process.
🚚 Shipping
Free Shipping Australia-Wide
We offer FREE standard shipping on all orders within Australia.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received. During peak periods, promotional events, or public holidays, processing times may be slightly longer.
Estimated Delivery Times
Once dispatched, estimated delivery times are:
-
Metro Areas: 2–7 business days
-
Regional Areas: 5–10 business days
-
Remote Locations: Delivery times may vary depending on your location
Please note that these timeframes are estimates only and may be affected by circumstances outside of our control.
Tracking Your Order
Once your order has been shipped, you'll receive a confirmation email containing your tracking information, allowing you to monitor your delivery every step of the way.
🔄 Returns & Exchanges
We want you to be happy with your purchase. If you're not completely satisfied, we're here to help.
Change of Mind Returns
We accept change-of-mind returns within 14 days of receiving your order, provided that:
-
The item is unused and in its original condition
-
All original packaging, tags, and accessories are included
-
Proof of purchase is provided
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Damaged or Faulty Items
If your order arrives damaged or develops a fault, please contact us as soon as possible at admin@urbanarmoury.com.au with:
-
Your order number
-
A description of the issue
-
Photos of the item (if applicable)
We'll work with you to resolve the issue promptly through a replacement, exchange, repair, or refund where appropriate.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return unless faulty. This includes any products specifically marked as final sale.
📧 How to Start a Return
To request a return, please contact our customer support team:
Email: admin@urbanarmoury.com.au
Please include your order number and details regarding the item you'd like to return.
💳 Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, refunds will be processed back to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your financial institution.
Need Assistance?
If you have any questions about shipping, returns, or your order, we're always happy to help.
Contact Us: admin@urbanarmoury.com.au
Thank you for choosing Urban Armoury Australia.
Gear up. Live equipped.
